Broken Public Chargers And High Costs Slow Down Electric Vehicle Adoption
A new J.D. Power survey reveals that broken public chargers and high prices are major frustrations for electric vehicle owners. These unreliable stations significantly hinder the broader transition to electric transportation.
A new J.D. Power survey shows that faulty public charging stations are major roadblocks to electric vehicle adoption in the United States. Out of more than 11,500 EV owners surveyed, one in five drivers leave charging stations without getting a charge, and 72% of those failures are due to the station malfunctioning or being out of service.
Overall satisfaction with Level 2 chargers drops from 643 points in 2021 to 633 points in 2022 on a 1,000-point scale, while satisfaction with faster Level 3 chargers remains flat at 674 points. High charging costs also weigh heavily on driver satisfaction, with a separate survey indicating that 81% of U.S. adults believe buying an electric vehicle is simply too expensive.
Tesla stands out as the most-liked charging station operator among EV owners, while EVgo and Blink rank at the bottom of the list. As the planet continues to warm, the electric vehicle industry struggles to find a sustainable business model that provides reliable and affordable infrastructure to support widespread adoption.