Google Duplex AI Books Real Restaurant Reservations Seamlessly
Google Duplex allows Pixel 3 users to book restaurant tables simply by talking to their phone, with the AI making the actual call. The human-sounding assistant successfully secures a time without any additional app interaction.
Google Duplex allows Pixel 3 users to book restaurant tables simply by talking to their phone, with the AI making the actual call to the venue. The feature rolls out to various locations across the U.S., enabling people to secure a dining time without ever opening an app or speaking to a human directly.
The human-sounding assistant handles the entire conversation with the restaurant, asking the user for the number of guests and preferred time. During the call, the AI identifies itself as Google's automated booking service, a step Google takes to address ethical concerns about tricking people into thinking they are talking to a real person.
This self-identification occasionally confuses restaurant staff who receive the calls, but the underlying technology proves highly effective at completing the task. The seamless process demonstrates how advanced voice AI takes over mundane tasks like making dinner reservations, leaving the user completely hands-free.