IBM Watson AI Powers Happily.ai App to Boost Workplace Sentiment
Happily.ai integrates IBM Watson's natural language processing to provide organizations with real-time insights into employee emotions and engagement. The mobile app replaces annual surveys with daily mood tracking to help leaders build a positive corporate culture.
Experience service provider Happily.ai adopts IBM Watson to help organizations gain real-time insights into employee sentiment, driving greater engagement and a positive corporate culture. The platform uses IBM Watson natural language processing capabilities running on IBM Cloud to detect the mood and pulse of employees in the workplace. By analyzing written text, the AI identifies emotions such as joy, fear, sadness, and confidence to help companies understand their workforce better.
Unlike traditional annual employee engagement surveys, this mobile app collects real-time data daily by asking workers about their emotional state at work. To encourage consistent participation, Happily.ai uses a game-style approach with point collection that results in an impressive user adoption rate of over 97%. This continuous stream of timely, data-driven feedback allows leaders to detect team challenges and understand underlying sentiments as they happen.
Armed with these daily insights, organizations use short- and long-term incentives like virtual coaching, recommended readings, and recognition to build positive habits that align with their specific culture. The app is built on behavioral science from organizational psychology research, and active teams report increases in both sales productivity and customer NPS scores. This focus on employee wellbeing aligns with IBM Institute for Business Value research, which shows that 77% of outperforming CEOs plan to prioritize employee wellness over near-term profitability.