T-Mobile Resolves Nationwide Voice and Text Outage After Four Hours
T-Mobile experiences a major nationwide outage that prevents customers from making calls and sending texts, though mobile data remains unaffected. The company resolves the issue after four hours without disclosing the exact cause.
T-Mobile customers across the United States report a widespread outage that prevents them from making calls or sending text messages. Tests confirm that both incoming and outgoing calls fail, and text messages display error notices when users attempt to send them. Despite these significant disruptions to voice and text services, access to mobile data remains unaffected throughout the event.
The outage begins around 6pm ET and sparks a wave of complaints on social media from affected users spanning the entire country. T-Mobile's support account states that engineers actively work on a resolution, while chief executive John Legere acknowledges the struggle to restore service approximately two hours into the disruption. Legere notes that the company sees early signs of recovery as technicians continue their efforts.
By 10:34pm ET, chief technology officer Neville Ray announces that the four-hour outage is completely resolved. The company does not provide an explanation for what causes the sudden network failure. This disruption occurs at a notable time for the third-largest carrier, as it holds a recently approved $26.5 billion merger agreement with Sprint while facing ongoing legal challenges from several state attorneys general.